5 Ways To Kill Your Home Service Business (or, How Not To Become A Statistic)

Let’s face it- running a service company (think Plumbers, HVAC companies, Pest Control, and the like) can be hard work. You’ve got long hours, cranky customers, competitors who aggressively price-cut you at every corner… it’s exhausting. On top of that, it’s a tough industry. Fact: There are over 480,000 plumbers in the US. Fact: There […]

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HIGH-TOUCH CUSTOMER SERVICE: EVERYTHING YOU NEED TO KNOW ABOUT IT

A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some […]

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BAD CUSTOMER SERVICE: HOW IT MAY CRUMBLE YOUR BUSINESS INTO PIECES!

Customer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing. Bad customer service usually consists of the following factors: Long wait times and response times Poor […]

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OMNICHANNEL CUSTOMER SERVICE: TIPS TO MULTIPLY THE BENEFITS IT PROVIDES!

Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels to provide a consistent experience. […]

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WEB SELF-SERVICE: KNOW HOW IT BENEFITS A BUSINESS AND ITS CUSTOMERS!

Web self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to performs tasks over the internet, without any other interference from another agent in a customer support center. Web self-service systems employed for implementing this service provide a way to balance these competing demands […]

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FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT

The term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents with repetitive queries. They hence free […]

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6 Facts You Must Know Before Using A Printing Service

It’s the greatest time to be alive if you are a budding entrepreneur in the 21st century. State-of-the-art technology, digital broadcasting, social media and countless other features of modern day technology have made starting a business from scratch, far easier than ever before. But when a great many things are different, there are some things […]

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