WHAT’S THE SIGNIFICANCE OF AN EXCEPTIONAL CUSTOMER EXPERIENCE?

According to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a customer’s behalf. Therefore, for any business, an exceptional customer experience is crucial for gaining new customers and retaining the existing ones. Here are some of […]

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HIGH-TOUCH CUSTOMER SERVICE: EVERYTHING YOU NEED TO KNOW ABOUT IT

A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some […]

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Improve Selling Proficiency – Pipeline Health, and Customer Loyalty

Let’s first start with the word “proficiency” – It could mean different things to different people, right? Therein-lies the first challenge that any corporate sales team needs to deal with, says Sam Selim, the Author of the Best How To Sell Book, Think the Think, and Creator of BRASS, the new Acceleration Selling System. Before […]

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LIVE CHAT: AN AMAZING TOOL THAT HELPS YOU GARNER VALUABLE CUSTOMER DATA

In the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. In general live chat tells you about: Referring links: These are the links that direct the customer to […]

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BAD CUSTOMER SERVICE: HOW IT MAY CRUMBLE YOUR BUSINESS INTO PIECES!

Customer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing. Bad customer service usually consists of the following factors: Long wait times and response times Poor […]

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CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY!

Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run. It’s […]

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OMNICHANNEL CUSTOMER SERVICE: TIPS TO MULTIPLY THE BENEFITS IT PROVIDES!

Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels to provide a consistent experience. […]

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FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT

The term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents with repetitive queries. They hence free […]

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THAT’S HOW YOU TRAIN YOUR LIVE CHAT AGENTS FOR A BETTER CUSTOMER EXPERIENCE

Providing an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a customer experience agents need to: Communicate honestly with your […]

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